Official Documents
At Deluxe77, we take your privacy seriously. This document clearly explains how we collect, use, store and protect the personal data of every Malaysian member in accordance with the Personal Data Protection Act 2010 (PDPA).
256-bit SSL encryption protects every piece of information you share with Deluxe77 at all times.
Our Privacy Commitment
Key things you should know about how Deluxe77 safeguards the personal data of Malaysian members.
All data transmitted between your device and Deluxe77's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. This means your login credentials, personal details and transaction records are inaccessible to unauthorised parties during transmission.
Deluxe77 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we only collect data that is strictly necessary, inform you of the purpose of data collection before or at the time of collection, and ensure your data is processed lawfully and responsibly at all times.
Deluxe77 has never and will never sell, rent or share member personal data with any third party for marketing or commercial purposes without your written consent. Your data belongs to you — we retain it solely for legitimate operational purposes and will never sell it for profit.
Only Deluxe77 staff who require access to your data to perform their authorised duties are permitted to do so. All internal access is logged and monitored automatically. Staff who breach data access policies are subject to strict disciplinary action in accordance with Deluxe77's internal policies.
As a Deluxe77 member, you have the full right to access the personal data we hold about you, correct any inaccurate information, and request deletion of your data under certain circumstances. These requests can be submitted to our support team and will be processed within seven business days.
Deluxe77 maintains clear data retention periods for each category of information. Active account data is retained for the duration of the account plus seven years for legal compliance purposes. Data for closed accounts is held for no more than five years before being securely deleted using industry-recognised methods.
This Privacy Policy sets out Deluxe77's data protection practices and your rights as a member. By registering for or using the Deluxe77 platform, you agree to the processing of your personal data as described in this document. If you do not agree, please discontinue use of the platform and contact us for assistance with account closure. This document should be read together with the Deluxe77 Terms & Conditions, which form part of the overall agreement between you and our platform.
Deluxe77 is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy explains in detail how Deluxe77 — as data controller — collects, processes, stores, discloses, and protects your personal information when you use our platform, website, mobile app, or any of the services we provide.
This Policy applies to all registered Deluxe77 members in Malaysia, including those who sign up via the official website and mobile app. It also applies to website visitors who have not yet created an account but use services or features that require certain data processing, such as the use of tracking cookies.
Deluxe77 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all other applicable legislation in force. We conduct regular internal reviews to ensure our data processing practices remain aligned with the latest legal requirements and industry best standards.
Deluxe77 collects various types of personal data from members depending on your interactions with our platform. We only collect data that is strictly necessary for the stated purposes and do not collect excessive or irrelevant information.
| Data Category | Example Information | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Registration form, account verification |
| Contact Data | Email address, Malaysian phone number, residential address | Account registration, profile updates |
| Financial Data | Deposit records, withdrawal history, payment methods used (TNG, DuitNow, FPX, etc.) | Transaction processing, payment gateway |
| Gaming Activity Data | Betting history, games played, session duration, total winnings and losses | Platform system automatically |
| Technical Data | IP address, device type, operating system, web browser, screen resolution | Cookies, system logs (automatic) |
| Communication Data | Live chat records, support emails, complaints and feedback submitted | Interactions with the support team |
Some data is collected automatically when you use the Deluxe77 platform — such as your IP address and device information — without you needing to enter it manually. This data is necessary for security purposes, fraud detection, and improving the overall user experience.
The personal data we collect is used solely for legitimate purposes in managing Deluxe77's services and ensuring the best possible experience for every member. The following are the primary purposes for which your data is used:
Deluxe77 will not use your data for any purpose beyond those stated above without first obtaining your written consent. If the purpose of data use changes, we will notify you via your registered email before any new processing begins.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), Deluxe77 must have a valid legal basis for every personal data processing activity. We apply the following legal bases depending on the purpose of processing:
Deluxe77 does not sell, rent, or share member personal data with third parties for their own marketing purposes. That said, there are specific situations where we need to share data with trusted parties in order for Deluxe77 to provide the services you use:
In all of the above data sharing scenarios, Deluxe77 ensures that only the minimum data necessary for the specific purpose is shared. All third parties who receive Deluxe77 member data are bound by appropriate data protection agreements and confidentiality obligations.
Deluxe77 takes a serious, well-rounded approach to data security to protect the personal information of every Malaysian member. Our security strategy is comprehensive — combining technical, procedural, and physical safeguards that work together to form multiple layers of protection.
While we do everything within our means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We therefore encourage you to take your own personal security precautions — such as using a strong password, not sharing your login credentials, and logging out of your Deluxe77 account after each session.
The Deluxe77 website and mobile app use cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and support security efforts. Cookies are small text files stored on your device by your web browser when you visit the Deluxe77 site.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the Deluxe77 platform and your overall gaming experience. For more information on managing cookies in your browser, refer to your browser's help documentation.
As a Deluxe77 member and data subject under Malaysia's PDPA 2010, you have certain rights regarding the personal data we hold about you. Below are those rights and how to exercise them:
You have the right to request and receive a copy of the personal data Deluxe77 holds about you in a readable format. Requests will be processed within 14 business days.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Contact our support team and we will update it within seven business days.
Under certain circumstances (such as after account closure and once legal obligations have been fulfilled), you may request the deletion of your personal data from Deluxe77's systems.
You may object to the processing of your personal data in certain circumstances, particularly where processing is based on legitimate interests or for direct marketing purposes.
In certain situations — such as during verification of data accuracy or while a complaint is under review — you may request that processing of your data be temporarily suspended until the matter is resolved.
You have the right to receive your personal data in a structured, machine-readable format, allowing you to transfer it to another service provider should you wish to do so.
To exercise any of the above rights, contact Deluxe77's Data Protection Officer (DPO) by email at support@deluxe77.best with the subject line "Personal Data Rights Request". Please include proof of identity with your request for verification purposes. We will acknowledge receipt of your request within two business days and resolve it within the timeframe required by law.
Deluxe77 does not direct its services at individuals under the age of 18, and we do not knowingly collect personal data from minors. This platform is strictly for adults in accordance with applicable gambling laws.
If you are a parent or guardian and have reason to believe that your child under the age of 18 has registered an account at Deluxe77 or provided us with personal data, please contact our support team immediately at support@deluxe77.best. We will investigate the matter, close the relevant account and delete all collected data promptly upon successful verification of the parent or guardian's identity.
Deluxe77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or changes to the services we offer. The latest version of the Privacy Policy will always be available on this page, with the most recent amendment date clearly displayed.
For amendments considered material — meaning those that substantially change how we collect, use, or disclose your personal data — Deluxe77 will notify you via a notice displayed on the website and/or by email to your registered address at least 14 days before the amendment takes effect.
Continued use of Deluxe77's services after the effective date of any Privacy Policy amendment will be considered your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and request deletion of your data before the amendments take effect.
If you have any questions, concerns, or complaints about how Deluxe77 handles your personal data, we encourage you to contact us first so we have the opportunity to resolve the matter directly before you refer it to an external authority.
You may contact Deluxe77's Data Protection Officer (DPO) through the following methods:
If you are not satisfied with how Deluxe77 has handled your privacy complaint after our internal resolution process, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant PDPA enforcement authority. We welcome your feedback, as it helps us continuously improve our data protection practices.
Answers to the most frequently asked questions from members about privacy and data protection.
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